Advice that ships
Recommendations are only the start. We work inside your business and see them through with your team.
We build Customer Success. Strategy. Organization. Tech stack.
Customer Success consulting for B2B tech companies. We check where revenue leaks, build what fixes it, and lead your team through it.
◆ THE MEANING OF ANANEOS
ANANEOS comes from the ancient Greek verb ananeóō, meaning “to renew, to make new again.” It may be the most honest word Customer Success could borrow. Every renewal, every expansion, every point of Net Revenue Retention is a relationship made new again.
Built to stay
Playbooks, structures and routines your team owns and runs without us.
Built to move revenue
We treat Customer Success as a growth function, not an activity. Retention and expansion get clear priorities and a repeatable routine.
◆ THE MODULES WE OFFER
Check. Build. Lead.
Three ways to work with us. Start with clarity, fix what matters most, or bring us in to lead. Each stands on its own.
01
Check
“We’re losing customers and aren’t sure where it breaks.”
After 5 days you know
- Where revenue is leaking and which customers are at risk
- Where your Customer Success process breaks
- What to fix first
What you get
- Assessment of your Customer Success setup, benchmarked to your growth stage
- One-page executive brief
- Tech-stack recommendation
- 45-minute leadership readout
Stands alone as an honest baseline.
02
Build
“We know what’s broken. We need it fixed, fast.”
Outcome
- One critical retention gap moves from identified to running with your team
Typical focus areas
- Churn-risk early warning & response playbook
- Renewal process
- Customer segmentation & account ownership
- Onboarding
- QBR / EBR cadence
Scope comes from your Check or your own top priority. Goals set at kick-off, results reviewed at close.
03
Lead
“We need senior Customer Success leadership in the seat — without a full-time hire.”
Outcome
- Retention & expansion owned to target, and a function that runs without us
What we do
- Operating model & cross-functional playbooks
- Team build-out, hiring & enablement
- Clean handover to a self-running team
No Check needed. Start here when the need is already clear.
Check → Build → Lead · Start wherever you are.
Not sure where to start?
Let’s talk
Operational leadership, competitive mindset
Kristin has run Customer Success at different maturity levels: as Director of Customer Success in a scaled international cybersecurity company across DACH & Benelux, and as Head of Customer Success building the function from the ground up in a SaaS startup, from segmentation and health-score steering to EBR/QBR and AI-supported automation. She's owned retention and led teams through growth herself.
Alongside her tech career, Kristin played volleyball in Germany's second division (2. Bundesliga) and is a Bavarian beach volleyball champion. A lifetime on the court shaped how she works today: win the decisive points by preparation, not luck. Set the roles, drill the plays, trust the system when the score is tight. That's how she builds teams that move revenue.
Kristin Standhardinger · Founder & Managing Director, ANANEOS
◆ RECOMMENDATIONS
“What impressed me most about Kristin is how she solved rising workload and bottlenecks not through more headcount, but through smart process automation. She actively built the infrastructure that made scaling possible in the first place, a skill that’s worth gold for any growing company.”
Is your Customer Success ready to scale?
Let's talk about your Customer Success goal for the next 3 to 6 months.
Book a callor email info@ananeos.de